Customer Care

Contact

• Phone us
• Email us
• Send us a parcel

Showroom

• Try on jewellery
• Complimentary gift wrapping
• Tailored advice

FAQ

• Can I change my order?
• How do I redeem my gift voucher?
• Do you offer gift-wrapping?

Payment & Shipping

• What are the shipping costs?
• How do I track my order?
• What are my payment options?

Stockists

• North Island
• South Island

Jewellery Care

• Can I replace a lost earring?
• Do you offer a cleaning service?
• Can I swim with my jewellery?

Returns & Exchanges

• How do I return my order?
• When will I receive a refund?
• Can I exchange a gift?

Privacy Policy

• Cookies
• Personal privacy
• Your rights

Guarantee & Repairs

• Is your jewellery NZ made?
• Do you use precious metals?
• How do I repair a fault?

Terms of Trade

• General conditions
• Services
• Governing law