FAQ

Yes, if your order hasn’t yet been shipped you’re welcome to change or cancel it. Contact us and we’ll be happy to help.

Yes, you can change your delivery address if your order hasn’t yet been shipped. Contact us for more information.

The courier company may need to contact you if they’re having trouble delivering the parcel.

Yes, select the Complimentary Gift Wrap box at checkout and your jewellery will arrive lovingly wrapped. If you would like us to include a personal message, simply add this at checkout too.

Our website’s prices are in New Zealand dollars and you will be billed in New Zealand dollars.

Yes, the Kiri Schumacher online store is certified Level 1 PCI DSS compliant, the highest level of compliance. We accept Visa, Mastercard, American Express, and support payment through ApplePay, Paypal, GooglePay and Laybuy.

Most orders are shipped on the same day, but some items may occasionally require a few days preparation before dispatch. If your order is urgent please contact us to confirm availability prior to purchase.

Once dispatched, your parcel will travel via courier with the following delivery times:

Destination	Approx. delivery time	Cost
North Island, NZNew Zealand	1 - 3 working days	Free
South Island, NZNew Zealand	2 - 3 working days	Free
Australia	2 - 3 working days	$22 or free* with orders over $250
Rest of World	5 - 6 working days	$32 or free** with orders over $500

*  Free shipping with orders over $250
** Free shipping with orders over $500

Destination	Approx. delivery time	Cost
North Island, NZNew Zealand	1 - 3 working days	Free
South Island, NZNew Zealand	2 - 3 working days	Free
Australia	2 - 3 working days	$22 or free* with orders over $250
Rest of World	5 - 6 working days	$32 or free** with orders over $500

*  Free shipping with orders over $250
** Free shipping with orders over $500

Yes, the shipping cost remains the same even if you order multiple items.

New Zealand : Courierpost.
Rest of World : New Zealand Post or DHL, depending on your location.

You’ll receive automatic tracking details via email once your order has left our workshop. Contact us with any tracking queries and we’ll be happy to assist.

Yes, your parcel will require a signature on delivery. When supplying a delivery address, please use an address (work or home) where there will be someone present to receive your parcel between 9am-5pm weekdays.

Orders shipped beyond New Zealand may be subject to taxes and duties on arrival depending on your country’s import regulations. Please note that payment of any taxes and duties is your responsibility as the receiver of the parcel.

We are unable to precisely pre-calculate this fee for you as the cost is determined by your country’s customs. However, we are happy to provide an estimated quote via our courier service. Please contact us to learn more about applicable tax and duty fees prior to ordering.

Target delivery worldwide is 5-6 days. Occasionally items are held in transit or customs. Unfortunately this is something out of our control. Please contact the courier company directly if you haven’t received your parcel within 6 days (their contact details are on the shipping email you received upon dispatch).

Otherwise, contact us and we’ll help track your parcel’s whereabouts.

You’re welcome to return an item within thirty days of the purchase date, provided the jewellery is unworn and in its original condition.

Read here to find our more about our simple returns process.

Please note that we are unable to refund the delivery cost or any international taxes or duties on non-faulty returned items.

You’re able to exchange an item within thirty days of its purchase date, provided the returned jewellery is unworn and in its original condition.

You can exchange your item for another piece of jewellery or receive a credit note. Contact us to if you’d like to exchange an item and we’ll be happy to assist.

Please note that we are unable to refund the delivery cost or any international taxes or duties on non-faulty exchanged items.

If you have been gifted an item and would like to exchange it, please be in touch. We can often arrange an exchange via the purchaser’s full name if you don’t have the receipt details.

Yes, we can usually make individual earrings as required. For more information please see the lost or damaged section of our jewellery care page.

You are welcome to send Kiri Schumacher jewellery to us for a complimentary clean and polish anytime.

Yes, all our jewellery is guaranteed. For more information read here.

Many of the images on our website have been gratefully sourced from unsplash.com.

Our jewellery is made from following precious metals:

Silver : 925 sterling
Gold : Solid 9ct and 18ct gold, in both yellow and rose
Gold plate : 22ct yellow gold

Our jewellery is proudly made in New Zealand in our Auckland studios. Our small team expertly carve, hammer, solder and shape your jewellery by hand.

Yes, there is nickel in our gold plate. Pure gold is a very soft metal and the presence of nickel increases the hardness of the gold plate so that it lasts longer. We use a high quality gold plate and have only had a very small number of customers ever react to the nickel.

If you have a nickel allergy please contact us to discuss alternative options before purchasing your jewellery. For example, we are able to exchange an earring's gold plated hooks for solid gold hooks.

Plating will naturally wear over time. Contact us if you’d like to replate an item and we’ll happily arrange a quote.

See our jewellery care page for information on how to best care for your gold plate.